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Our Chicago West Loop Hotel Reviews

TripAdvisor Reviews

We're known for a superior customer service and expansive amenities, but see what everyone else has to say about our Chicago West Loop hotel for yourself!


Customer Service

We stay at the Crowne Plaza West Loop because of its location to great restaurants, access to downtown venues and its location to family. We continue to come back again and again because of the great customer service! We recently stayed over the Thanksgiving holiday. The employees were friendly and accommodating to our needs while we were there. Jonathan, the Bellman was especially helpful as we got to our room and were settled. He continued to greet us over the next three days! We enjoyed our visit.

Rating: 5 out of 5 stars

Reviewed by Beck R on December 2, 2017 via TripAdvisor

Great Service from the Front Desk

Had a great stay however I mistakenly left my credit card in the hotels restaurant just before I left. When I got home I called the front desk and Simeon jumped right on it and made sure my card was secured and mailed it to me right away. Thanks Simeon and Crowne Plaza Chicago!

Rating: 5 out of 5 stars

Reviewed by Stevenevison11 on November 21, 2017 via TripAdvisor

Amazing Staff!

I stayed at the Crowne Plaza West Loop for a long 6 weeks for work, and the staff was INCREDIBLE-they all made my stay so comfortable and sweet!

In the restaurant, Kathleen would be getting my green tea ready the second she saw me walk into breakfast every morning. Salvador and Romero were also incredibly attentive to, our breakfast needs, wishing me a good morning every single day. Carlos and Maria, the chefs, made me an amazing veggie scramble every single day which I am so grateful for and made me feel so at home. Finally, Reuben was kind enough to clear our DOZENS of plates every day.

Erick at the front desk was so cheerful, kind, energetic and helpful from the moment I checked in. He is probably my favorite hotel employee.

The valet staff hustled so hard to keep track of our 20 staff rental cars, bringing them to us early each morning. Marshall and the crew were amazing!

Rating: 5 out of 5 stars

Reviewed by Leah F on October 24, 2017 via TripAdvisor