Crowne Plaza Chicago West Loop
.... EXPERIENCE THE WEST LOOP
Crowne Plaza Chicago West Loop invites you to the city's most vibrant neighborhood.
Our masterfully appointed guest rooms are the reason Crowne Plaza West Loop guests crave our hotel! All 398 guest rooms have been recently renovated! Additionally, each room has a balcony that allows for breathtaking views of the West Loop or downtown Chicago. Known for our first class amenities and friendly staff, we're the largest full-service hotel in the West Loop. Recently renovated throughout, our downtown Chicago hotel offers guest the enjoyment of a stylish, cozy interior and first class amenities. Our location is steps away from Chicago's finest attractions, like the amazing flavors of Greektown, Mag Mile's unparalleled shopping, and the famous Restaurant Row. Business travelers also appreciate our proximity to the downtown core. We even welcome small pets. Whether you're traveling for work or pleasure, Crowne Plaza offers everything you need for an unforgettable stay.
Guest Reviews 4.5 Out of 5 Based on 1,121+ Reviews
CUSTOMER SERVICE IS SUPERB!!!!
The ladies at the front desk, Allison, Amanda, Deprea, Beth, and Jessica, are the most professional and exceptional people I have met in the hotel industry. They go out of their way to accommodate all of my nuisances and quirks. They are extremely friendly and helpful. I have been traveling for work for the past three months and will be continuing to travel here for the foreseeable future. Due to the great proximity for restaurants, grocery stores and of course the workplace, I could see myself continuing to choose this hotel. PLUS, there really is something about going to a place where everyone knows your name and one of the things that impressed me about the ladies mentioned above is they took the time to know my name. So every time I pass them around the hotel or meet them at the desk, they start off the sentence with "Hello Mr. Crosby...." with a smile of course and sometimes knows exactly what I want before I even asked.
First Class Service
This hotel is very clean and everything you need is in the vicinity. Walgreens one block. Whole Foods and Mariano is directly across street. If you need food or special items. You can walk. Interstate next to hotel. Easy access to highway I love staying here when I travel. The staff was very welcoming and friendly
On a family/friend trip to Chi-town for a music festival, the Crowne Plaza was perfect! At check-in, Danielle G. was great, she dealt with a huge crowd of festival people clamouring to get a room super calmly and efficiently while still being so friendly! The rooms are spacious, nice balconies, big TVs, and super comfy beds. Highly recommend this hotel. It's also only a short walk from Michigan avenue, Millennial park, and the lake.
We stayed June 1st and we had a lovely time. The staff was so friendly and assisted us with everything we needed. The lady who checked us in was very welcoming and the lady that checked us out was very sweet and assisted us when we missed breakast. Our server at breakfast was amazing, he was so attentive and made sure we were well taken care of from the moment we sat down until we left by even offering us coffee to go. The beds were extremely comfortable and room was nice and clean.